FAQ

What is Cord Cutting?

Cord-Cutting” is a phrase that describes the current climate in the home entertainment industry. People are breaking a long relationship with cable companies after years of strict contracts and high prices. If you are ready to cut the cord as well the HighLine TV Antenna is perfect for you.


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First and Foremost to get your antenna working you MUST Do a Channel Scan!

After plugging in your antenna, go to the menu/settings input of your television and run a “channel scan.” Locating this setting is different for every television however this is solved by consulting your TV manual and if you do not have you manual you can use a search engine type in your tv’s  brand and model. It is very important  when you locate the channel scan feature you are on the “air” or “antenna” setting and not on “cable.” Please consult your television manual, google or the television manufacturer for more details on how to run a channel scan.


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Step 4 Channel Scan
Connecting a Digital Converter – Generic

You can either connect using an HDMI cable or RCA jacks. However all digital converter boxes are different. Please refer to the instructions that came with your device to properly connect.


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Best Digital TV Tuner
The Antenna works for my neighbor right next door?

TV antenna performance depends on distance from a broadcast center, building materials of your home, the height the antenna is placed at, and the placement of the antenna once it is plugged in. The higher the antenna is the better reception.


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Basements and Antenna Reception

Basements are problematic locations for antenna reception. If your basement has windows above ground place the antenna in one of those windows. You can also try placing the antenna upstairs and running a coaxial cable down to the basement tv.


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“My neighbor on the other side of the condo/building has an antenna that works great!”

Many apartment and condo dwellers find that cutting the cord can be a little tricky if conditions aren’t just right for reception. Building Material Blockage – Part 1: Stucco, concrete, metal awnings, fire escapes, metal molding, all of these things can impede reception so an antenna would need to be in a window in order to have a chance with these conditions. 

Bad antenna placement

Building Material Blockage

Part 2: Many apartment or condo dwellers find that the higher the unit the better the reception. This is all dependent on the signal strength in the area and the location of the unit in relation to the transmitting tower. If the signals are transmitting to the south side of your location, but you only have a window that faces the opposite way you may not get as many signals as you would with a southern window placement. The signals are weakened because they have to travel through the building materials to get to the antenna and often will not be receivable. In some apartment/condos customers get many channels on one side of the unit and little to no channels on the other side. Placing the antenna in a window facing the direction of the towers for optimal reception chances. This theory is true with any location where you use an antenna. When there isn’t a clear line of site to the towers, and the signals have to work their way through building materials, it can be very difficult to have perfect reception success in both locations.


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Man Sitting On Sofa In Front Of Television With No Signal
I live near an airport. Will that disrupt my signals?

Customers living adjacent to airports tend to have disruption issues with antennas. This is due to some of the technology used for airplane communication and guidance.

I live next to a major freeway. Will that impact my reception?

Customers who live very close to freeways or interstates may have issues with reception due to cars acting as metal barriers. Once again make sure antenna is mounted as high as possible

Man Sitting On Sofa In Front Of Television With No Signal
Still nothing?  Did you run the channel scan?

Every time antenna is moved to a new location, perform a channel scan on your television. Make sure your television is set to “air” or “antenna” not to cable.


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My TV does not have a coaxial connection?

Highline TV has a solution for those interested in using the breakthrough antenna technology on a television with no coaxial port. You will find  our digital converter box that allows you to connect your antenna to the tv without the need for coaxial port. Once you have the box you can enjoy the benefits of the antenna with no monthly fees.




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Best Digital TV Tuner
Digital Converter old TV
What does “line-of-sight” mean?

If hills or other geographic features are between the antenna and broadcast towers the antennas signal can be weak. To combat, this mount your antenna to a tall mast to get the clearest most unobstructed signal from the tower.

Line of Sight
Building materials and reception
Bad Antenna Placement

If living in a Metal, Stucco, or Aluminum siding home try placing the antenna in a window. Metal interferes with antenna reception.

Can I be too close to my TV towers?

If too close to a transmitting tower remove the amplifier and conduct a channel scan.

Too Close to TV Antennas
How to connect to TV
No reception with the Antenna.

You may have an old television,  if your television is made before 2009 you may need digital converter.


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Man Sitting On Sofa In Front Of Television With No Signal
Digital Converter old TV
Digital Converter- Do I need one?

If your television is made before 2009 you may need digital converter. We sell them here at HighlineTV.



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Best Digital TV Tuner
Digital Converter old TV

 Troubleshooting Issue: Snowy, Blue or Black Screen?

If your television was made prior to 2009 you will need a digital converter.


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Best Digital TV Tuner
Antenna Troubleshooting Issue – Which Way Are the Signals Coming From?

In order to make the landing area as large as possible place the antenna on a window in the direction of a broadcast center. The better the contact the better the reception.

Antennas
Brand new TV with no coaxial port and/or no digital tuner built in

In order to use a TV missing the needed elements you can purchase a digital converter box. This allows you to connect your antenna to the television AND they have built in tuners also. A digital converter box connects to your TV via HDMI or other means (make sure you know which connection you need before you buy) and allows the TV to receive digital TV signals. A digital converter box is a one-time purchase with no monthly fees. One converter box is necessary for every TV that doesn’t have a built-in digital tuner and that receives its signal over the air with an antenna. Congratulations on the new TV but you need one more thing to pull it all together. A digital converter box.


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Best Digital TV Tuner
My neighbor can get more channels than me?

Keep terrain issues in mind. Even if your neighbors home is at a slightly higher elevation than yours it may have an impact. Try moving your antenna to a higher position on your wall or window.

To Close to TV Antennas
Can I coil the coaxial to keep things tidy and organized?

No! This may result in signal loss

What is a digital converter box?

A digital converter box connects to your existing TV and allows it to receive free over-the-air digital TV signals. A digital converter box is a one-time purchase with no monthly fees. One converter box is necessary for every TV that doesn’t have a built-in digital tuner and that receives its signal over the air with an antenna. You can purchase one here at HighlineTV


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Best Digital TV Tuner
Digital Converter old TV
Electronic devices and reception

Electronic Interference is defined as disruption of operation of an electronic device when it is in the vicinity of an electromagnetic field in the radio frequency spectrum caused by another electronic device. To really state it basically, one electronic device is interfering with the performance of another electronic device. Ever since we started filling our homes with electronic devices electronic interference has occurred. Does your TV screen get wavy for just a second when the thermostat comes on or cuts off? Does your radio lose reception when the refrigerator’s motor kicks on? Lights dim when the neighbor uses their vacuum cleaner? Lose TV reception when you start up your treadmill? These are all examples of electronic interference. Antennas can be affected by interference. We have had cases as mentioned above where a treadmill, thermostats, refrigerators and even a box fan has caused antenna performance issues because it was located in the vicinity of an electronic device. In most cases the only way to resolve the issue is either moving the antenna out of the range of the offending devices electromagnetic field or moving the offending device that is causing the issue away from the antenna. Unfortunately there have been a few customers that were not able to use an over the air antenna in their home because they were not able to relocate the antenna to where it was not affected by interference. Troubleshooting Electronic Interference Try and locate the source of the interference. Hopefully the source of the interference is something that can be removed from the room to eliminate the interference. If you find that the source is something that can’t be relocated please move on to troubleshooting step 2. Try repositioning the antenna in various spots the room. Make sure that you run the channel scan after every move to see if you can find a spot where there is no interference. If after trying to locate and remove the source of the interference and repositioning the antenna you still experience issues with interference you may need to consider a roof/attic mounted antenna that would potentially get you up and over the interference.

Device interference
Low E Glass Windows and Reception

If your building/home has windows that are filled with gas (Low E) these windows incorporate a metal based coating to reduce heat flow through the window. The coating is intended to block infrared radiation but it also can lower signal strength since it blocks the signals. Try the antenna on a wall directly beside the window and rerun the channel scan to see if that resolves the issue.

Window Placement
Can I use an antenna at my location?

Plug your zip code in to the box below to see a good estimate of the channels you will receive with the HighLine TV Antenna:



Find available local channels




I am not getting the channels the signal locator said I would!

Our site tool on www.highlinetv.com looks primarily at the distance between your zip code and the TV towers. It does not take into consideration if there are terrain issues such as hills, mountains and/or valleys which can impede signals from reaching you nor does it identify if the signal is being transmitted in VHF or UHF. We would like to offer to do an in depth signal scan to see what kinds of signals are available in your exact area and to determine if the antenna you purchased is the right one for you. If you would please submit a ticket at help@highlinetv.com and provide us with your street address and zip code we can do a detailed analysis of the signals you can expect to receive at your address. We can also help you trouble shoot once we determine that you are in a good area to receive signals. We are also reachable by phone at (201) 844-8891 (M-F 8am – 5pm EST).

Line of Sight
Power Cube Voltage

Our power cube are 5V DC. Your TV will have a USB port and this can be used to power your antenna amplifier. 

What is a Sub Channel?

In broadcasting, each television station is given a specific channel number and bandwidth. The broadcasting stations are able to transmit more than one independent program at the same time on the same frequency by compressing and combining them into a single signal. This is sometimes called multicasting.  The station runs programming from the ION network.

How to use the Sticky Tabs that come with the antennas.

It’s quite simple. Once you determine where you want to affix your antenna you peel the backs off of the hook and loop tabs, place one on the top left and right hand corner of the antenna and the other two on the place you are hanging the antenna the same distance apart as on the antenna and then press them together. AWESOME! Instant mounting!

Antenna Installation
Warranty Information

Warranty Details HighLineTV warrants our products against defects in materials or workmanship for a period of one (1) year from the date of purchase. During this period, the products will be replaced or repaired at no charge. This warranty does not cover damage due to acts of nature, commercial use, accident, misuse, abuse, or negligence. This warranty is valid only in the USA and Canada.

Highlinetv.com’s 30 Day Money Back Guarantee

30-Day Money-Back Guarantee We want you to be fully satisfied with every item that you purchase from HighLineTV. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Please note that the item price and applicable taxes will be refunded. Special-order, closeout or discontinued items are non-returnable. Returns will not be accepted if any of the following conditions apply: Purchase was made through another re-seller or retailer. Please reach out to the location of your purchase, if not highlinetv.com, to familiarize yourself with their returns/refund policies. Packing slips must accompany returned item (we no longer issue RMA numbers). The product is missing parts or has been damaged due to improper use or installation. The product is not returned with all hardware, manuals, and accessories. The product has been damaged or modified from its original form in a manner not consistent with typical use. No refunds will be given after thirty (30) days from date of invoice. Please allow 7-14 business days for the return and refund process to be completed. Return Procedure If you cannot locate your packing slip, please contact us via email at help@highlinetv.com or by phone at (201) 844-8891, 8 am – 5 pm EST, M-F about items you would like to return. Include your name, order number and approximate date of purchase for faster service. Customer is responsible for all return shipping charges. Items should be returned to the following address:
HighLineTV, Inc.

Attn: Return Department
Church Street Station PO Box 2513 New York, NY 10008-2513

HighLineTV Antenna and Antenna Accessory Warranty and Returns Information

Antenna and Antenna Accessory Warranty: HighLineTV warrants our antennas against defects in materials or workmanship for a period of one (1) year from the date of purchase. During this period, the products will be replaced or repaired at no charge. This warranty does not cover damage due to acts of nature, commercial use, accident, misuse, abuse, or negligence. This warranty is valid only in the USA and Canada. There are no implied warranties of merchantability or fitness for a particular purchase except to the extent that implied warranties of either sort are required by applicable law, in such case, each warranty is limited in duration to the one year. 30-Day Money-Back Guarantee We want you to be fully satisfied with every item that you purchase directly from HighLineTV. If you are not satisfied with an item that you have purchased via www.highlinetv.com, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Please note that the item price and applicable taxes will be refunded. Special-order, closeout or discontinued items are non-returnable. Returns will not be accepted if any of the following conditions apply: Purchase was made through another reseller. Packing slips must accompany returned item (we no longer issue RMA numbers). The product is missing parts or has been damaged due to improper use or installation. The product is not returned with all hardware, manuals, and accessories. The product has been damaged or modified from its original form in a manner not consistent with typical use. No refunds will be given after thirty (30) days from date of invoice. Please allow 7-14 business days for the return and refund process to be completed. Return Procedure If you cannot locate your packing slip please include your name, order number and approximate date of purchase on a sheet of paper so we are able to locate your information. Customer is responsible for all return shipping charges. Items should be returned to the following address: HighLineTV, Inc.Attn: Return Department Church Street Station PO Box 2513 New York NY, 10008-2513
If you did not purchase your antenna directly from www.highlinetv.com please return the merchandise to the original point of purchase. The original point of purchase has your customer information and payment information on file and will handle any returns/exchanges that are needed. Each retailer may have different returns policies so make sure to check.

Highlinetv.com’s Returns Process

Returns Process We want you to be fully satisfied with every item that you purchase from HighLineTV. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Please note that the item price and applicable taxes will be refunded. Items should be returned to the following address: HighLineTV Inc. Attn: Returns Department Church Street Station PO Box 2513 New York NY 10008-2513. Returns will not be accepted if any of the following conditions apply: Purchase was made through another reseller or retailer. Please reach out to the location of your purchase, if not highlinetv.com, to familiarize yourself with their returns/refund policies. Packing slips must accompany returned item. (If you cannot locate your packing slip, please include a note with your name, order number and approximate date of purchase for faster service.) The product is missing parts or has been damaged due to improper use or installation. The product is not returned with all hardware, manuals, and accessories. The product has been damaged or modified from its original form in a manner not consistent with typical use. No refunds will be given after thirty (30) days from date of invoice. Please allow 7-14 business days for the return and refund process to be completed.

Exchange Process

In order to facilitate your exchange we must process it as two separate transactions; a return and a purchase. You would need to place an order for the item you would like to purchase then return the unwanted item for a credit. Any of our Sales and Service team members would be happy to place an order for you or you can visit www.highlinetv.com to place your order online. You can then return your unwanted antenna or accessory for any reason within 30 days of purchase or your Bebox within 14 days of purchase minus the cost of return shipping. Please include your invoice and all of the items components in your package. Make sure to note that you are sending the item back for a refund on the invoice. Send your return to Returns to: HighLineTV Returns Church Street Station PO Box 2513 New York NY 10008-2513. If you cannot locate your packing slip, please include your name, order number and approximate date of purchase for faster service on a sheet of paper. Please note that the customer is responsible for all return shipping charges.

Returning an Antenna that was a Gift

If the antenna was gifted to you it would need to be returned to the point of purchase for a refund or replacement. If the antenna was ordered from HighLineTV and is returned the credit would be applied to the credit card that was used to place the original order.

What do I do when I think my package is missing?

If your tracking information shows that your package was delivered, but if you can’t locate it please do the following: Verify the shipping address. Look for a notice of attempted delivery – generally this is affixed to your front door. Look around the delivery location for your package. See if someone else accepted the delivery. After following these steps if you are not able to locate your package please submit a ticket or call (201) 844-8891 and we will investigate further.

I live more than 60 miles from the TV towers in my area, am I out of luck?

You may want to consider the HighLine Long Range Antenna. You may get some but not all channels due to the limitations of our device. Enter your zip code below to get an idea of how many channels the HighLine TV Antenna will get you.

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Open Box / Refurbished Antennas Explained

Our open box models are a refurbished antenna. However, we ensure that these antennas are 100 percent functional. They have the same exact warranty, and returns policy as our brand new antennas.

Manual links for antennas sold through highlinetv.com

Please click here  to access the manual for your antenna.

But it’s totally flat around my home, how can there be a terrain issue?

Reception can be blocked by an terrain elevations of imeding structures with materials blocking reception. This varies for everyone.

Weather and other interference
Weather and reception

Regular rainfall should not affect reception. High winds and heavy rainfall can interfere with the reception though.

Weather and other interference
Will an antenna work in an RV?

Since you would be moving from place to place it’s almost impossible to tell you what you could expect to receive as far as channels however you may be able to get something in many of your camping locations as long as there are transmitting towers within range. As long as you are within 50 miles of a tower there should not be an issue

Will an antenna work on a boat?

Since you would be moving from place to place it’s almost impossible to tell you what you could expect to receive as far as channels. As long as you are within 50 miles of a tower there shouldn’t be any issues.

I’m getting every station except one.

Some broadcasters still haven’t upgraded to digital and the signal you may be attempting to pull in could be a VHF transmission. Our antennas work immaculately with digital (UHF) signals but VHF signals can be elusive in some cases.

Troubleshooting Issue – What is your Home Made Of?

Stucco and Concrete: Antenna must be in a window facing the direction of local towers
Vinyl Siding: Antenna can be placed anywhere
Metal roofs, solar panel roofs: These can block signals the antenna must go on the roof above these materials”

Bad antenna placement
Terrain and reception

Terrain issues can certainty block signals. To combat the issue mount your antenna at highest point possible.

Antenna Placement
Window placement and reception

The antennas are designed to be placed above AND behind your television. Do a channel scan to see how many channels you receive and to see how clear said channels are. The higher the placement of the antenna the better.

Window Placement
Troubleshooting Issue: Locating the “Sweet Spot”

The higher you can get the antenna the better the reception. The perfect spot can only be found by moving the antenna around. Always run a channel scan after moving the antenna to test the location.

Antenna Placement
Why does the wind bother my reception?

The interference can be caused my nearby trees swaying in heavy winds.

Weather and other interference
 Troubleshooting Issue – Will an antenna work at your location?

For an estimate of the channels you are likely to get with the HighLine TV Antenna please enter your zipcode in the box below.

Find available local channels


Why does the TV for Free tool on your website show different results than what I get in my home?

The TV for free tool does not account for differences in terrain. For example, if you live in a valley, your reception might be degraded. Contact our Sales and Service team with your full address and zip code and we can run an in depth signal report for you.

Line of Sight
How do I do a channel scan?

You can typically find how to scan for TV channels in your TV Menu settings. If you are having issues figuring out how to preform a channel scan use google to find our how your television runs a channel scan it varies for every make and model. Once you figure out how to run a channel scan is important that you have the TV set on “air” or “antenna” and not on the “cable” setting.


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Placing an order with HighLineTV

Visit us at www.highlinetv.com to place your order 24 hours a day and 7 days a week.

Will an antenna work in another country?

We cannot guaranty what channels you’ll get in your country outside the US. Each country has their own FCC which regulates TV broadcast. 

Where can I purchase a HighLineTV antenna locally?

We do not sell the HighLine TV Antenna in stores. The antenna comes directly from our warehouse to you! Cutting the retailer out helps us pass on the savings to you our loyal customers!

Finding the “Sweet Spot” or positioning the antenna.

When you get our antenna you will need to find the “sweet spot” for your antenna to get the best reception. The higher you can place the antenna, the better reception you will have. Each time your antenna is moved, you will need to run your channel scan again. When running a channel scan on your television you need to make sure it is set to “air” or “antenna” and not cable.

Antenna Placement
4K Ultra HD Ready?

Yes the antennas are compatible with your 4k television! As long as your TV has a coaxial input our antenna will pick up the local broadcast channels.

Can I use too much coaxial cable?

Yes, it is recommended to use what is provided, if you need to extend the cable this may effect your reception.

My amplified antenna’s reception is getting worse. Can that be fixed?

Yes. First please try an amp test to determine if the amplifier is faulty. Remove the amp (don’t just unplug, remove altogether), do a channel scan and if you get more channels or better reception with the amp off then the amp is the issue. If you find the amp is the issue please follow the instructions that best fit your warranty situation and submit an email to help@highlinetv.com and provide the order number or receipt if possible.

No booster